Help with The Barclays app
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How do I change my Online Banking passcode or memorable word?
You’ll find the simple steps to do this here.
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How can I find my Online Banking membership number?
You can get a reminder of your Barclays Online Banking membership number during the log-in process.
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How long do payments take to be made in Online Banking?
The length of time depends on the type of payment. Get details here.
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Logging in to Online Banking without a PINsentry card reader
You may be able to use either Mobile PINsentry or a passcode and memorable word to log in. Find out how to do this here.
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What should I do if I get an email asking for my Online Banking details?
Ignore this email, it's likely to be fraudulent and won't be from Barclays. Get more details here.
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I am not an Online Banking customer - can I have access to Online Statements?
You must have a Barclays account and be registered for Online Banking to get Online Statements.
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I can't see one of my accounts in Online Banking. Where can I find it?
Find out where you can see the accounts that aren't in your Barclays Online Banking here, or how
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Can I access offshore or foreign currency accounts in Online Banking?
You can access foreign currency accounts, but you’ll need to use our International Banking service
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It's difficult to remember my Online Banking log-in details. What can I do?
You can save some Barclays Online Banking log-in details on your computer. See how here.
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Why can't I see a future-dated payment I set up in Online Banking?
It may be after 6:30pm on the day before your payment is due to be made. Get more details here.
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